State Farm® Insurance Agent Theresa Thom
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Diana Rizo
October 16, 2024
5
out of
5
rating by Diana Rizo
"Excellent!"
wesam alsiyaghy
October 16, 2024
5
out of
5
rating by wesam alsiyaghy
"Best state farm in mi good customer service I'm very happy"
marisol limon
October 15, 2024
5
out of
5
rating by marisol limon
"Excellent service and always giving great information to the customer"
We responded:
"Thank you so much for taking the time to leave us a review! I am thrilled to hear that you had excellent experiences with my team. Thank you for being the best part of our State Farm family! 😃"
Kerri Clawson
October 10, 2024
1
out of
5
rating by Kerri Clawson
"Extremely frustrating and disappointing experience with this agency and the agent, Christie. She provided me with a quote that was attractive and I switched to State Farm. Several months of miscommunication and having part of my policy canceled (!). They are now charging me for the missing months after reinstating the policy that I did not cancel. I am now being charged for coverage that I did not have. This was a dangerous position that they put me in and it was entirely their fault. The agent also apparently lied to their underwriting department and did not disclose that my son would be on the policy. So the attractive quote became triple what I was previously paying and was backdated to the start date of the policy. Completely bait and switch to get my business and then months of confusion with billing and coverage. Christie is no longer with this agency. Not a surprise based on the unethical and incompetent behavior."
We responded:
"I am so sorry to hear this was your experience Kerri and if I were in your shoes I would feel the same way. As you know, Christie is no longer with my office and hearing this is the experience she provided is frustrating. I am currently on maternity leave for one more week — I would love the opportunity to schedule a call with you when I return to see what I can do to make this right by you. -Theresa"
Matt Williams
October 8, 2024
5
out of
5
rating by Matt Williams
"Once again, the customer service of this office continues to blow me away! Today, I reached out to speak with Stan as I had many other times, and though he wasn't avaliable, I had the pleasure of working with Jimmy Nott (for the first time), and I had a long list of needs that we're a bit complicated. We'll, Jimmy, was quite patient as we worked through the list, and he even offered to do some additional homework to try and save us money. Theresa, you have an amazing team in place, and they do a great job!"
We responded:
"Hi Matthew! Thank you so much for taking the time to provide my agency and especially Jimmy and Stan with a 5-Star review. I am very grateful to have them on my team! They have great customer service skills and the knowledge to help people protect their income and assets. Thanks for trusting us with your insurance!"
Horacio Delarosa
August 20, 2024
5
out of
5
rating by Horacio Delarosa
"Muy amable el señor Rogelio Vasquez me ayudo con lo que yo necesitaba gracias"
We responded:
"Hola Horacio! Muchas gracias por tomarte el tiempo de darle a mi agencia y especialmente a Rogelio una reseña de cinco estrellas. Definitivamente tengo buena ayuda con Rogelio - Tiene grandiosas habilidades de atencion al cliente y el conocimiento para ayudar a las personas proteger su dinero y bienes. Muchas gracias de nuevo por la reseña y por ser parte de nuestra familia State Farm! Hi Horacio! Thank you so much for taking the time to provide my agency and especially Rogelio with a 5-Star review. I definitely have a good one in Rogelio - He has great customer service skills and the knowledge to help people protect their income and assets! Thank you again for the review and for being a part of our State Farm family!"
Brielyn Stevens
July 23, 2024
5
out of
5
rating by Brielyn Stevens
"Theresa has always been very helpful and kind with any questions or concerns about my insurance. She provides great, prompt customer service, the rates are affordable, and any issues I've had get solved immediately!"
We responded:
"Wow Brielyn. What a wonderful review! It has been such a pleasure getting to know you and helping you with your insurance. Insurance is complicated so I like to make sure everyone understands their protections and experiences prompt service. I look forward to having a long, mutually beneficial relationship with you! Thanks again for taking the time to give us a glowing review."
Yolie Harg
July 1, 2024
5
out of
5
rating by Yolie Harg
"I don't usually have reason to contact my insurance agent, but in the past week, I have had to contact twice. On both occasions, I received excellent service. All of my questions were answered with patience and kindness. They are responsive and thorough. I highly recommend Theresa Thom's State Farm office."
We responded:
"Wow Yolanda - What a wonderful review! It has been a pleasure helping you with your insurance needs this week. Thank you again for taking the time to give us a glowing review."
Janae Smith
May 22, 2024
5
out of
5
rating by Janae Smith
"Christie is amazing she sve me alot of money and is very helpful and kind. I'm so happy I made the switch."
We responded:
"Thank you for taking the time to praise Christie and provide a 5-star review. I'm so pleased to hear about the wonderful work Christie did on providing you with a helpful experience and that she was able to save you money on your insurance. Thank you so much for trusting us with your insurance & welcome to our State Farm family!!"
Steve Jones
May 2, 2024
5
out of
5
rating by Steve Jones
"Stan at the front desk is so helpful, and very understanding of any concerns I have had. He also has helped me reduce my insurance costs by investigating the data used to develop the rates that are used. Extremely helpful fellow. The rest of the team have also been very nice, treating me more loke a personal friend than "just" a client."
We responded:
"So happy to hear Stan was of great service to you ! Thank you for your kind words - Our team looks forward to continuing to provide you with the best service!"
Doneicia Stokes
March 25, 2024
5
out of
5
rating by Doneicia Stokes
"I absolutely love this office and the staff they are so dedicated and committed the communication is absolutely amazing I am truly happy and overly satisfied with State Farm and I appreciate you all so much I highly recommend State Farm theresa Thom"
We responded:
"Doneicia, thank you so much for the 5 star review of my office and we love having you as our customer!! We appreciate the opportunity to help you with your insurance and financial services — Welcome back to our State Farm family!!"
MAHLE Powertrain
March 18, 2024
5
out of
5
rating by MAHLE Powertrain
"We've been so happy working with Theresa Thom's office, but I'd like to specifically give Stan Sulewski a shout-out. He's always so kind and professional, as well as knowledgeable about insurance."
We responded:
"Hi Matt! Thank you for such a glowing review for Stan. He is extremely thorough and goes above and beyond when helping our customers. I'm extremely grateful that he is on my team. Thank you for the opportunity to assist with your insurance and financial service's needs. Theresa"
Monica Wisniewski
February 22, 2024
5
out of
5
rating by Monica Wisniewski
"My previous insurance company did not even know I was a customer when I questioned them. I started looking for a new insurance company and was contacted by Andrea. It was great. She helped me get new insurance policies for my home and car. I best of all she was there to help me every step of the way and got answers the same day. It is nice to working with someone who recognizes me. Great Customer Service. So Happy."
We responded:
"Monica, welcome to our State Farm family! Andrea loves helping people protect their assets and I am so happy to hear she provided you with an excellent experience. Thank you for taking the time to leave this awesome review!"
Don Reader
February 15, 2024
5
out of
5
rating by Don Reader
"5 star service all the way! Thank you!"
We responded:
"Don, thank you for taking the time to compliment my agency. I'm so happy that we were able to provide you with a 5 star experience! We appreciate you trusting us with your insurance needs - Welcome to our State Farm family!"
Dante Mora V.
January 31, 2024
5
out of
5
rating by Dante Mora V.
"Christie Jenereaux is highly recommended!"
We responded:
"Dante, thank you for taking the time to compliment Christie and leave us a 5 star review! Christie does a fantastic job helping our customers - We are lucky to have her on our team. Thank you for trusting us with your insurance needs & welcome to our State Farm family!"
Monica Malone
January 16, 2024
5
out of
5
rating by Monica Malone
"Theresa Thom - State Farm Insurance Agency is a great find! Wanted a responsive local agent, full coverage, and a great price. With our last company for 30+ years, we had a lot of questions about best coverage, deductibles, rates, where we could save and where we shouldn’t gamble. Knowledgeable, professional, and friendly: Christie Jenereaux made it happen. Bonus: no long holds and no yelling “REPRESENTATIVE” into the phone. Super responsive, whether it be a quick call, a text, or an email full of more detailed information. Stan is also a stand out, answering a numerous of detailed questions about coverages and properly preparing appropriate documentation in case of emergency. And did I mention friendly? Our best experience bundling car and home insurance … better coverage … and at a great value! Hope Christie and Stan realize how much we appreciate their expertise and responsiveness. Shop local with an insurance agency investing in our community! Truly is “like a good neighbor.” Highly recommend Theresa Thom - State Farm Insurance Agency!"
We responded:
"Thank you, Monica, for the positive feedback on Christie and Stan. They are both all of those things you described and I'm so fortunate that they are on my team. They truly care about helping customers protect their assets and income with the coverage you need and they make it easy. Thank you again for taking the time to write such a glowing review & welcome to our State Farm family!"
Efrain Torres
January 5, 2024
5
out of
5
rating by Efrain Torres
"Hi everyone. I highly recommend this State Farm branch especially with agent Andrea. Since I decided switching my insurance company provider. Andrea and this branch always gave me the best options. I really appreciate the prompt response on all my concerns. Don't hesitate and call them."
We responded:
"Thank you, Efrain, for taking the time to provide such positive feedback on Andrea — I'm so fortunate that she is on my team. She truly cares about helping customers protect their assets and income with the coverage you need and she makes it easy. Thank you again for taking the time to write such a glowing review!"
Haley Miller
November 6, 2023
3
out of
5
rating by Haley Miller
"My boyfriend is trying to cancel this insurance and they keep hanging up on him and won't call him back because they know he wants to cancel. They are scammers! our monthly rate changed every month it was more and more expensive Everytime. I would never recommend this place even if it's your last option they won't even let you cancel your insurance lol. Stan hung up on my boyfriend twice when he said he wanted to leave this insurance. And all of you that have a good review have you tried to leave yet! Just wait and see when they won't answer or call you back. UPDATE* They did cancel his insurance for him but when he called to cancel Stan said "I can do that for you" then he hung up right after so we had no idea if he was actually cancelling it."
We responded:
"Haley, I am sad to read this review and it seems like there may be some confusion on what happened here - I do see your boyfriend's policies were cancelled on November 4th and he asked us to reach back out to him in the future to see if we can save him money then. Our office is based on love, kindness and respect and this review doesn't align with our mission, so I am happy to investigate what happened. I would greatly appreciate the opportunity to clarify any confusion- Please give our office a call in regards to this review. —Theresa"
Dryb Notserp
October 31, 2023
5
out of
5
rating by Dryb Notserp
"Fantastic customer service! Teresa and her associates are exactly what you're looking for in an insurance agency! If you want to be treated like family and want super low rates this is The place! Forget about the rest with this team you are dealing with the best! Been with them for over 5 years! Do not plan on leaving."
We responded:
"Thank you for the wonderful review! I'm glad we are providing you the service you expect and deserve - We are so happy to have you in our State Farm family! Thank you for allowing us to help with your insurance and financial services needs."
Cris Contreras
October 27, 2023
5
out of
5
rating by Cris Contreras
"Muy buen servicio en la atencion al cliente, resuelven cualquier duda que tengas."
We responded:
"Gracias por tomar el tiempo de dejarnos un comentario maravilloso. Agradecemos tu confianza con tus necesidades de tu seguro y servicio de finanzas. Esperamos seguir brindándole nuestro mejor servicio!"
Pavan Muzumdar
October 27, 2023
5
out of
5
rating by Pavan Muzumdar
"Theresa and her team do great work. They are caring, professional, and very responsive."
We responded:
"Pavan, thanks for taking the time to compliment me and my team. We love helping people like you! So glad we were able to help you with your home and auto insurance needs."
Enrique Slim González
October 26, 2023
5
out of
5
rating by Enrique Slim González
"Estoy muy complacido con el soporte y atencion rapida que Theresa y su equipo han hecho conmigo, me han asesorado a detalle y han resuelto mis necesidades con respecto a mis aseguranzas sin contratiempos."
We responded:
"Gracias por tomarte el tiempo para darnos un comentario maravilloso sobre nuestra oficina. Hemos apreciado su preferencia y esperamos seguir sirviéndole cuando regrese de Mexico! Muchas gracias de nuevo! "
ANAHI ARIZMENDI
October 20, 2023
5
out of
5
rating by ANAHI ARIZMENDI
"Great products and benefits provided and perfectly explained."
We responded:
"Thank you for the kind review! So happy that Caitlyn provided you with a great experience with understanding your coverage and setting up your policies. Welcome to our State Farm family!!"
Shannon Carroll
August 21, 2023
5
out of
5
rating by Shannon Carroll
"Hello I have been with this Insurance firm for a little while. All the staff have been very helpful with anything that I needed. Theresa has made my move from Michigan to Texas very easy for me and switching my policy. I am very grateful for her great customer service"
We responded:
"So happy we could help with your transition to Texas Shannon! We are wishing you all the best on your new life adventure!!"
Elaine Poole
July 26, 2023
5
out of
5
rating by Elaine Poole
"So good even when l had a problem!"
We responded:
"Thank you for the kind review Elaine! We are happy to help and to have you in our State Farm family!"